# Troubleshooting

Resolve printer, calibration, Feathering, custom-output, and account issues.

- Canonical: https://yinkstudio.com/docs/troubleshooting/
- Language: en
- Reviewed: 2026-08-30

## Content

## Issue-by-issue checks \[#issue-by-issue-checks]

**Printer unavailable**: Confirm the model is in the catalog. For Epson original, install and select the exact Windows queue name; restore hidden presets in Add printer and never substitute stale \_83 or \_86 names.

**No output or saved PRN**: Confirm the output target, queue or file path, writable destination, matching profile, and approved calibration before retrying.

**Incorrect color**: Match physical slots, channel mapping, ink, media, resolution, ICC, color density, and single-channel density; stop without exact calibration.

**Weak or missing white ink**: Check white-removal, threshold, density, choke, mirror, layer order, physical slots, and channel mapping on a small sample.

**Wrong dimensions or mirror**: Compare page size, orientation, copies, mirror, placement, and layer order with preview and the physical loading direction.

**Connection failure**: For Epson, verify its Windows queue. For custom output, select custom\_720\_CMYK\_W\_2b, confirm Ultra access, and check the TCP RAW host, port, controller, and 127.0.0.1:9100; it does not use WinSpool.

**Feathering is missing**: Epson original shows Feathering only when the driver and DPI support it. Hoson-class leaves Feathering to the controller.

**Activation or account issue**: Open Account to check access and the current 1-device paid-plan limit. Cancellation and account deletion are separate actions.

## Contact support safely \[#contact-support-safely]

Include client version, printer configuration, resolution, presets, output path, and reproducible steps.

> **Remove secrets**
>
> Do not send license keys, tokens, sessions, complete PRN files, or payment credentials.