Troubleshooting

Issue-by-issue checks

Printer unavailable: Check the current catalog and the exact device model. On Windows verify the installed queue; on macOS select a compatible system RAW queue or explicitly choose USB/Bonjour direct connection. Unavailable presets are retained; resolve the connection or choose a compatible preset.

No output or saved PRN: Confirm the output target, queue or file path, writable destination, matching profile, and approved calibration before retrying.

Incorrect color: Match physical slots, channel mapping, ink, media, resolution, ICC, color density, and single-channel density; stop without exact calibration.

Weak or missing white ink: Check white-removal, threshold, density, choke, mirror, layer order, physical slots, and channel mapping on a small sample.

Wrong dimensions or mirror: Compare page size, orientation, copies, mirror, placement, and layer order with preview and the physical loading direction.

Connection failure: Verify the saved device identity and selected connection group. A disconnected device blocks physical output; use Print to File to save PRN. For Hoson-class custom output verify Ultra, TCP RAW host, port, and controller. Do not automatically resend a partially sent job.

Feathering is missing: Epson original shows Feathering only when the driver and DPI support it. Hoson-class leaves Feathering to the controller.

Activation or account issue: Open Account to check access and the current 1-device paid-plan limit. Cancellation and account deletion are separate actions.

Contact support safely

Include client version, printer configuration, resolution, presets, output path, and reproducible steps.