Troubleshooting
Resolve printer, calibration, Feathering, custom-output, and account issues.
Issue-by-issue checks
Printer unavailable: Confirm the model is in the catalog. For Epson original, install and select the exact Windows queue name; restore hidden presets in Add printer and never substitute stale _83 or _86 names.
No output or saved PRN: Confirm the output target, queue or file path, writable destination, matching profile, and approved calibration before retrying.
Incorrect color: Match physical slots, channel mapping, ink, media, resolution, ICC, color density, and single-channel density; stop without exact calibration.
Weak or missing white ink: Check white-removal, threshold, density, choke, mirror, layer order, physical slots, and channel mapping on a small sample.
Wrong dimensions or mirror: Compare page size, orientation, copies, mirror, placement, and layer order with preview and the physical loading direction.
Connection failure: For Epson, verify its Windows queue. For custom output, select custom_720_CMYK_W_2b, confirm Ultra access, and check the TCP RAW host, port, controller, and 127.0.0.1:9100; it does not use WinSpool.
Feathering is missing: Epson original shows Feathering only when the driver and DPI support it. Hoson-class leaves Feathering to the controller.
Activation or account issue: Open Account to check access and the current 1-device paid-plan limit. Cancellation and account deletion are separate actions.
Contact support safely
Include client version, printer configuration, resolution, presets, output path, and reproducible steps.
Remove secrets
Do not send license keys, tokens, sessions, complete PRN files, or payment credentials.